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The New Facebook Facebook has deeply changed since the Facebook F8 developers conference in September 2011. After 2 years without major innovation, Facebook introduced some critical product...

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Community Analyst We're currently recruiting a Community Analyst. COMMUNITY ANALYST Social Business Consultancy | Clerkenwell, London | £18k Carve Consulting is a social business...

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LinkedIn Signal LinkedIn Signal should be available for most of you today. If you haven't already seen it, it allows you to create live, dynamic searches for topics of interest to you - just...

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Community and Social Media Promotion Manager - Gibraltar A really exciting opportunity has come onto Carve's radar for a Community and Social Media Promotion Manager, based in Gibraltar. The role offers an unique opportunity...

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Career Networking on Facebook Following today's  Mashable article about Facebook Careers app BranchOut, it's high time we devoted some time to looking at its implications for individuals and employers...

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Carve Consulting: Social Media, Corporate Social Networking, ePR, Social Recruiting, Reputation Management Newsletters Carve Consulting: Social Media, Corporate Social Networking, ePR, Social Recruiting, Reputation Management LinkedIn Carve Consulting: Social Media, Corporate Social Networking, ePR, Social Recruiting, Reputation Management Rss

Why Employers use Facebook

Posted on : 14-12-2009 | By : Paul Harrison | In : Recruitment 2.0, Social Recruiting

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I was researching something else when I came across the below  employee guide  explaining why employers might want to use Facebook - certainly one of the clearest and right-headed descriptions I’ve come across:

Before discussing how to use Facebook to find a job, you need to be aware of how and why employers are using it as a source for finding potential employees. Once you know, you’ll be better able to use it to your advantage. Below are just a few of the reasons why employers are using Facebook to find and get to know you.

  • Facebook offers employers specific search opportunities and parameters.
  • A person’s profile provides an accurate depiction of their personality and interests.
  • People who are new to the workforce don’t have an employment history to show potential employers. Facebook gives these companies a new way to get to know young workers.

Facebook has the potential to become what could be called a “personal branding tool.” Instead of having a private profile, try making yours public but use it strategically…

Well put TD Bank - full content here on the TD Bank careers site , including a guide for candidates to using Facebook, Twitter and LinkedIn - all of which is good stuff.   (And no we are not working for them)

Career 3.0 | Careers have changed: shouldn’t careers advice?

Posted on : 01-12-2009 | By : Paul Harrison | In : Graduate Recruitment, Recruitment 2.0, Social Recruiting

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YouTube Preview Image

Great little film this,  put together by the  Career Player team, looking at “Careers 3.0″ (with a rare sighting of me wearing a suit near the end).

I would have loved to have this to hand at the recent KNOWHOW Graduates  skills event we organised with London Borough of Tower Hamlets.  What was really quite scary was how little the attendees (all recent graduates) knew about job seeking online  -  very very few had heard of LinkedIn, and none that I spoke to were aware of sites like WikiJob.

It begs the question - what the heck are university careers officers playing at? The answer, one supposes, is that careers offices are now (like everything else) ‘profit centres’ - meaning lots of sponsored emails from fee paying corporates to select students, very little grounding in the core online networking and brand building capabilities 21C Graduates will need to survive and thrive.

Deciphering social media: social search, side wiki and brands

Posted on : 25-11-2009 | By : Paul Harrison | In : Carve Consulting Blog, Corporate Social Networks, Projects, Search, Social Recruiting

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Very much looking forward to speaking at the Capita breakfast event tomorrow this morning alongside Jon from  Google and Patricia from Capita Resourcing. The event is entitled: Deciphering social media:  The Good, the Bad and the Ugly.

I am going to be taking a different perspective on social networks tomorrow, focusing specifically on the changing role of search (defined increasingly by social search and real-time search [think Twitter]) , UGC [user generated content] and the impact on brand / employer brand.

As you may know, our view is that a brand’s home page is not [companyname.com] but in fact the Google first page of results for a branded search.  Already social sites / reviews are highly placed in these results but - with the advent of Google Social Search , Side Wiki, Twitter and  so on, every site / brand will become “socialized” - and those brands, like it or not, will be defined by individuals external to the enterprise.  The path in travel (meta search > social search > branded search ) will / is unquestioningly happening beyond that space.

How do brands / employer brands manage this? Well (obviously) seeking to provide the best service / products is the first step, but the key is in building effective advocacy / influencer programmes, and encouraging reviews / feedback - using positive choice architecture- at every turn.  The pres I’ll be working from is below.  See you there (or not.)

Details of the event on Personnel Today

Onrec Kennedy Recruitment Summit: Paul Harrison from Carve on Social Search

Posted on : 02-11-2009 | By : Adelaide | In : Recruitment 2.0, Social Recruiting

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Paul Harrison, Managing Partner of Carve Consulting, will be speaking at the ONREC Kennedy Recruiting HR Summit on Wednesday, Nov 4: 9:30 AM - 10:15 AM in Concurrent 3.

Paul, one of just a handful of international speakers at the event and a regular participant in European Social Media conferences, is delighted to be able to present on the recently launched Google Social Search.

As part of his broader look at the characteristics and top 10 take aways of an effective corproate social networking strategy, Paul will take a specific look at the implications of social search, realtime search and user generated content on social recruiting.

We will update this page with the presentation, but in the interim, please find some background on Google Social Search, plus dynamic Google insights.

Latest on LinkedIn - recommendations more valuable than a reference?

Posted on : 11-10-2009 | By : Sarah Thomas | In : Carve Consulting Australia, Recruitment 2.0, Social Recruiting

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LinkedIn Recommendations & Jeremiah Owyang is an interesting (and comic) article by Jason Alba looking at why you should consider requesting/giving recommendations via your LinkedIn profile.

I know there’s a lot of skepticism about LinkedIn in Australia, and it hasn’t perhaps yet proved itself here. Social network strategist Laurel Papworth recently suggested to a packed theatre full of marketing people at Marketing Now! to that perhaps Twitter was more effective/useful at this point.

I’d be interested to hear your thoughts on how you view the value of these recommendations and if they replace/take place of the trusted old written reference.

Asda Employees on YouTube: fighting fire with fire

Posted on : 17-09-2009 | By : Adelaide | In : Recruitment 2.0, Social Recruiting

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Quick podcast below on the Asda Fulwood store story.

In a nutshell:  How would you deal with an employee misbehaving and putting everything up on the social web  (think Domino’s Pizza, etc )?

Well Asda decided to fight fire with fire, giving a voice to some of their team to see what they thought about it. Three cheers to Asda for a smart / savvy response.

The original “Store Trashing” film below,  and the response bottom.  Revolution’s take on the story here

The film that came to light this week by the perp, Adeel Ayub

The Asda response.

Dominic Burch (head of corporate comms and new media at Asda) told PR Media Blog: “There was a chance people would think this was still happening in that store or that we’d turned a blind eye at the time it happened. But once we’d seen it, we were quick to say how disgusted we were and then worked fast to find out who the person was and whether he was still part of the business. Colleagues at the store, aware of the vandalism from the first incident, were glad the perpetrator was now out in the open.”

Facebook friending your employer…

Posted on : 10-08-2009 | By : Paul Harrison | In : Recruitment 2.0, Social Recruiting

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Facebook and employees

So another cautionary tale from the Facebook in the Workplace front line.  Anyone recognise these people? It feels authentic to me….

Developing a Social Media Strategy

Posted on : 28-07-2009 | By : Paul Harrison | In : Corporate Social Networks, Recruitment 2.0, Social Media Marketing, Social Recruiting

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I recently spoke at the British Library on the subject of developing a social media strategy with a focus on social recruiting for the social media in recruitment event

Thanks to those of you who attended the event and participated in the debate afterward.

For those who didn’t I include a copy of the pres below, outlining our 10 x point plan.

It doesn’t mean a great deal without the accompanying commentary, so here is are the key points of nos 1-5.  The rest will follow next week….

1. Are you ready?

In his excellent blog, The CounterIntuitive CEO (a must read for anyone in management) Colony (Forrester CEO) equates social media to sex : i.e. you can read about it as much as you want, but it’s only when you start doing it that you actually get it.

This is sound advice.  Taking it one step further, for us, social media isn’t about having a Facebook fan page or a twitter account; there is way too much tokenism / box ticking right now in this space.  The organisations that are really benefiting from web 2.0/ social utilities are embracing the values that underpin them - transparency, openness, authenticity, conversation. If your organisation isn’t really ready to act in this way, then you’re not really ready.

2. Listening

We’ve written lots of post on this before, and indeed social media monitoring / online reputation management is a key part of the Carve proposition.  We basically used a slide showing 2 ears and 1 mouth as a reminder that it’s critical to listen first. Who is saying what (customers, employees, past employees, potential employees, partners, etc), Where are they saying it (Facebook, forums, blogs, niche communities, etc) and What are they saying? Typically we recommend a full social media audit (about which Jeremiah Owyang blogged recently) if you’re serious about understanding you and your competitors corporate social networking environment.

3. Identify objectives

What do you want to achieve? Get more customers? Get closer to your customers? Give them a better service [think crowd-sourced CRM. If you've no idea what that means look at http://twitter.com/comcastcares then get in contact] In corporate recruitment it might be to attract the top graduates, develop external talent communities for your pipeline;  for recruiters it might mean finding new ways of engaging passive talent,  offering new services to your clients, etc.
Sounds obvious, but without it you’re not building a strategy.

4. Choose your platforms; Decide what you’re going to say

Often your business might want to do everythingFacebook, Twitter, LinkedIn, Xing,  (Europe’s leading business network if you’re not in the know) YouTube,  a private Ning community… all, you know, like, yesterday.  We advise that (following points 2 and 3) you identify the key platforms for your audiences and make them fly first.

Equally important is - seriously - what the heck are you going to say? There must be a million blogs, twitter accounts, Facebook pages and LinkedIn groups all set up - and all saying nothing. What is going to be your USP? What reason are people going to want to read you / retweet you / quote you / engage you in conversation?
Your organisations thing might be perhaps thought leadership… or the best insight into the market.. or using these tools to encourage peer to peer communities... or to give the deepest insight to the latest jobs… or to help your customers become prosumers and engage in your R&D process… or.. well you get the idea.

A good touch point is the 3C’s - community, content and conversation (as picked up by Recruiter in fact who covered our presentation )

5. Develop a Roadmap, build a team

Having chosen your platform, you need a roadmap for that platform, which a beginning, an end and attendant milestones / KPIs along the way. Here for nothing is a version we’ve developed for LinkedIn from the perspective of  a corporate recruiting environment.

linkedin roadmap carve consulting

Then build a team.
Do you know the first thing we strive to do when engaged to help an organisation or recruitment firm develop a social media /  corporate social networking strategy? Its to identify an internal champion - someone who really is passionate about dialogue, your customers.  They don’t need to be an expert on Facebook - but they do need to be able to enthuse their co-workers about the whys / wheres / hows of doing this. Secondly, you’ll need someone from your management team involved.   Get corporate comms on board, HR, legal.  And (perhaps) hire yourself a Twinten.

Points 6-10will follow next week. Please find the embedded presentation below.