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LiveLABS @ TruLondon On Thursday and Friday this week I’ll be leading two tracks at TruLondon (http://thetruconferences.com/) that we hope will turn into something pretty special. We’ve...

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Socialgraphics: a customer-centric approach to social... The always incisive Jeremiah Owyang (who I met at the CSN Conference last year, where we were both speaking) left Forrester Research to join Charlene Li (who wrote Groundswell...

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Twitter and Sports Stars: and implications for Corporate... Just getting round to writing about two separate but interlinked events earlier in the year,  that is - sports stars using twitter. Philip Hughes revleaved prematurely...

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Latest on LinkedIn - recommendations more valuable... LinkedIn Recommendations & Jeremiah Owyang is an interesting (and comic) article by Jason Alba looking at why you should consider requesting/giving recommendations via...

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Social Media in Travel: volunteers required.. I am very much looking forward to speaking at the Sales & Marketing in Travel European Summit in Prague next month ( details ). I am going to be talking about how travel...

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Carve Consulting: Social Media, Corporate Social Networking, ePR, Social Recruiting, Reputation Management Newsletters Carve Consulting: Social Media, Corporate Social Networking, ePR, Social Recruiting, Reputation Management LinkedIn Carve Consulting: Social Media, Corporate Social Networking, ePR, Social Recruiting, Reputation Management Rss

Econsultancy’s 20+ mindblowing social media stats plus 2 Oz ones

Posted on : 02-02-2010 | By : Sarah Thomas | In : Carve Consulting Australia, Carve Consulting Blog, Social Media Marketing, Twitter

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Econsultancy has put together a snapshot of some of the statistics floating around about social media usage and compared it to six months ago.

Regardless of all the bookmarking tools there are around, I’m always losing track of figures like this when I need them so I thought I’d whack them on here and I’ll always be able to find them - maybe you’ll find them useful too.

  • Facebook claims that 50% of active users log into the site each day. This would mean at least 175m users every 24 hours… A considerable increase from the previous 120m.
  • Twitter now has 75m user accounts, but only around 15m are active users on a regular basis. It’s still a fair increase from the estimated 6-10m global users from a few months ago.
  • LinkedIn has over 50m members worldwide. This means an increase of around 1m members month-on-month since July/August last year.
  • Facebook currently has in excess of 350 million active users on global basis. Six months ago, this was 250m… meaning around a 40% increase of users in less than half a year.
  • Flickr now hosts more than 4bn images. A massive jump from the previous 3.6bn I wrote about
  • More than 35m Facebook users update their status each day. This is 5m more than towards the end of July, 2009.
  • Wikipedia currently has in excess of 14m articles, meaning that it’s 85,000 contributors have written nearly a million new posts in six months.
  • Photo uploads to Facebook have increased by more than 100%. Currently, there are around 2.5bn uploads to the site each month – this was around a billion last time I covered this.
  • There are more than 70 translations available on Facebook. Last time around, this was only 50.
  • Back in 2009, the average user had 120 friends within Facebook. This is now around 130.
  • Mobile is even bigger than before for Facebook, with more than 65m users accessing the site through mobile-based devices. In six months, this is over 100% increase. (Previously 30m). As before, it’s no secret that users who access Facebook through mobile devices are almost 50% more active than those who don’t.Okay, so now some new stuff that’s worth considering when looking at social media marketing that I’ve not included in previous posts:
  • There are more than 3.5bn pieces of content (web links, news stories, blog posts, etc.) shared each week on Facebook.
  • There are now 11m LinkedIn users across Europe.
  • Towards the end of last year, the average number of tweets per day was over 27.3 million.
  • The average number of tweets per hour was around 1.3m.
  • More than 700,000 local businesses have active Pages on Facebook.
  • Purpose-built Facebook pages have created more than 5.3bn fans.
  • 15% of bloggers spend 10 or more hours each week blogging, according to Technorati’s new State of the Blogosphere.
  • At the current rate, Twitter will process almost 10bn tweets in a single year.
  • About 70% of Facebook users are outside the USA.
  • India is currently the fastest-growing country to use LinkedIn, with around 3m total users.
  • More than 250 Facebook applications have over a million combined users each month.
  • 70% of bloggers are organically talking about brands on their blog.
  • 38% of bloggers post brand or product reviews.
  • More than 80,000 websites have implemented Facebook Connect since December 2008 and more than 60m Facebook users engage with it across these external sites each month.

Something else interesting came out this week from Neilson (reported on Mumbrella) that showed Australians are the most prolific users of social media in the world. Apparently we here down under spend on average nearly 7 hours a month on social networking sites compared to the UK and the US at just over 6 hours.

There’s one more interesting figure I came across today and that is the growth of Facebook users in Oz - according to Facebook’s advertising information, there are nearly 8 million Facebook users in Australia (see full details on Laurel Papworth’s post here).

And if that isn’t enough stats for you for one day, check out this very extensive (and seemingly real-time) overview of Facebook usage worldwide at CheckFacebook.com.

Twitter Lists go AWOL: Do you own your database?

Posted on : 01-12-2009 | By : Sarah Thomas | In : Carve Consulting Australia, Digital Engagement, Twitter

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Over the last few hours we’ve seen the newish Twitter lists feature disabled and vanish from our screens only to return again apparently completely back to normal. It caused ‘Twitter Lists’ quickly became a high trending topic and quite a lot of concern for many.

During the outage I spent some time meeting with Brenton Cannizzaro from an amazing digital agency in Adelaide, enpresiv, which came about entirely from a Twitter connection and my inclusion on one of his lists. Whilst I’ve now got his business card and therefore his personal details, prior to that, the only place I had stored his details were on Twitter - if they vanished, so too would Brenton from my database.

All is obviously good now with Twitter Lists and it was only a tiny window of downtime but, it got me thinking about what would happen if:

a) Twitter lists never came back

or

b) Lists returned but some of the people on it had been deleted or altered in some way

All that hard work categorising your friends on Twitter, creating a list that had just totally vanished and there’d be little you could do about it because you don’t have any control over Twitter.

It also reminded me I’d promised to post some highlights from Trust Agents by Chris Brogan and Julien Smith so this first one fits perfectly:

The authors talk about the importance of social networks and working at connecting with people on the web as a means of increasing opportunities for you / your business / organisation.

You Live or Die by Your Database

This section discusses your own personal database of connections, the representation of your personal network in a searchable form. Even if you’re a cog in a corporate machine, if you’re not in the business of building your own database of contacts, then you have to start. Now.

…one’s personal database was an asset as valuable as gold, if nurtured and maintained.

However, they stress it is important to maintain your own database away from online platforms like LinkedIn, Twitter and Facebook.

Why?

Because you can never fully trust that your database online will be accessible, that your account will stay up, and that your data or account won’t become corrupt.

To us, storing a local copy ensures that you control the database at all times. If, as we say, you live or die by your database why would you trust a third party with its ultimate intergity.

So, the short lived AWOL Twitter Lists are back but what would happen if your LinkedIn contacts vanished? If you’d like to start your own personal database, here are some tips from the book that might help you get you started:

What should go into a personal database?

  • First name
  • Last name
  • Title
  • Company
  • Email
  • Phone number (preferably cell phone)
  • URL
  • State/Province where you reside
  • Notes

Written by Sarah Thomas, Managing Director, Carve Consulting (Australia)

5 must-read reputation management posts last week

Posted on : 19-10-2009 | By : Sarah Thomas | In : Carve Consulting Australia, Social Media Monitoring, Twitter

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Here are my picks of the best reads last week about things you should consider if you are responsible for your brand’s reputation online.

Please note: A big hat tip to Gavin Heaton (or @servantofchaos) who provided the insipration for this post. His weekly “5 must read posts from last week” are great reading which is probably why, totally unwittingly when I posted this last night I managed to completely (almost) plagiarise his blog post title - funnily enough, that being the topic one of the must-read posts he links to on an earlier list.

1. How brands should manage their reputation online

Some of the biggest names in social media gathered together at Blogworld expo last week. This post covers highlights from one of the panel sessions including some level headed advice from Amber Nasland at monitoring specialists, Radian6 such as “social media didn’t invent criticism” and that organisations should have emergency plans in place (Vegemite’s iSnack 2.0 leaps to my mind here).

2. The Top 10 free tools for monitoring your brand’s reputation

One of the most important things to do if you are responsible for your brand’s reputation online is to know what people are saying about you and this article reviews some of the easily accessible, free tools to listen to online conversations.

We must remember that conversations are being held on the web with or without our consent. That means we can choose whether to be observers, participants or outcasts

3. Top 5 Twitter Trends to watch right now

Once you start monitoring conversations going on about you / your brand / your organisation you’ll realise quickly that many of these are taking place on Twitter.

Here’s a great article that includes insights about Twitter trends from blogger, author and entrepreneur Guy Kawasaki as well as PR2.0 guru Brian Solis.5.

4. Managing your reputation through search results

This post from the Google blog has some tips on what to do when you aren’t that happy with what you find when you type your company’s name into Google. These include thinking twice before you publishing anything online and if there’s something you don’t like - contact the source of the information (and there are some tips on how to do this) as well as proactively publishing positive information.

5. Damage Control: Social Media Reversals

Renowned web strategist Jeremiah Owyang identifies and analayses three case studies in this post looking at how organisations should respond to a social media crisis: “assert themselves and be proactive - even during a crises”.

Top 100 Twitter tools - which one is best?

Posted on : 15-10-2009 | By : Sarah Thomas | In : Carve Consulting Australia, Outside of Work, Twitter

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Brian Solis on his PR2.0 blog has collated and published this amazing list of the top 100 ways you can use Twitter.

20091014-mc3de5ype7fqfja2futn3cxprp

Twitter Client Market Share

1. Web,40.945%
2. API,11.6418% (custom applications, scripts or bots)
3. TweetDeck,6.635%
4. UberTwitter,4.288%
5. twitterfeed,3.9538%
6. txt,3.9254%
7. mobile web,3.567%
8. TwitterFon,2.4622%
9. Tweetie,2.1434%
10. TwitterFox,1.3588%
11. Echofon,1.3356%
12. Twitterrific,1.2322%
13. twidroid,0.886%
14. twhirl,0.8756%
15. movatwitter,0.8398%
16. TwitterBerry,0.835%
17. TwitPic,0.7806%
18. Seesmic,0.5524%
19. Tween,0.5414%
20. HootSuite,0.5258%
21. Power Twitter,0.3556%
22. Twit,0.3358%
23. gmedtwitpost,0.3188%
24. Snaptu,0.3018%
25. Twittelator,0.3%
26. POLLpigeon,0.2868%
27. FriendFeed,0.275%
28. P3:PeraPeraPrv,0.229%
29. DestroyTwitter,0.2188%
30. Perl Net::Twitter,0.2154%
31. Ping.fm,0.2128%
32. LOL quiz,0.1792%
33. TwitterGadget,0.1758%
34. Facebook,0.1722%
35. Twitter Tools,0.1558%
36. Tumblr,0.144%
37. RSS2Twitter,0.1412%
38. Sidekick,0.1386%
39. twitRobot,0.1338%
40. Google,0.1326%
41. dabr,0.1304%
42. CoTweet,0.129%
43. Blip.fm,0.1276%
44. Fun140,0.1274%
45. Gravity,0.1264%
46. SocialScope,0.1116%
47. Tweed,0.1074%
48. YoruFukurou,0.1064%
49. Mobile Tweete,0.106%
50. BlogTalkRadio,0.106%
51. WP to Twitter,0.1058%
52. bit.ly,0.0962%
53. iTweet,0.0914%
54. PockeTwit,0.091%
55. Tweetbots,0.0902%
56. PhotoShare,0.0862%
57. TwitterRide,0.0854%
58. NatsuLiphone,0.0794%
59. Mobster World,0.0784%
60. SimplyTweet,0.0672%
61. TinyTwitter,0.0664%
62. Digsby,0.0642%
63. Twitter4J,0.0614%
64. Reuters.com,0.0608%
65. Ustream,0.0606%
66. Tweets60,0.0584%
67. Movatter,0.0572%
68. MySpace,0.0568%
69. twibble,0.0562%
70. TwitZap,0.0526%
71. Twitter4R,0.0518%
72. Twaitter,0.0484%
73. Twitterizer,0.048%
74. Nambu,0.0464%
75. TwitterBar,0.0426%
76. Twikini,0.0412%
77. Epic Pet Wars,0.0386%
78. Twitme for WordPress,0.0368%
79. Photomemo,0.0356%
80. Mixero,0.0356%
81. yoono,0.0332%
82. Netvibes,0.0328%
83. TwitBin,0.0326%
84. Flock,0.0316%
85. Twidget,0.0312%
86. Spaz,0.031%
87. WordTwit,0.0308%
88. Twitterena,0.0304%
89. Post to Twitter,0.0298%
90. 140 Mafia,0.0298%
91. TweetSG,0.0292%
92. Fantasy Sports,0.0292%
93. Gwibber,0.0276%
94. TwiXtreme,0.0276%
95. Posterous,0.0274%
96. m.slandr.net,0.0272%
97. TwitKit,0.0264%
98. Twitter Opera widget,0.0264%
99. Tweet-U-Later,0.0264%
100. Twibbon,0.026%
101. Splitweet,0.026%
102. schuelerVZ,0.026%
103. ShareThis.com,0.0258%
104. TwitterMail,0.0256%
105. twittai,0.0252%
106. Identica,0.0236%
107. Adium,0.0228%
108. Brightkite,0.0224%
109. モバツイッター,0.0224%
110. Stickam,0.0218%
111. HTC Peep,0.0218%
112. BeTwittered,0.021%
113. TweetLeads,0.021%
114. Adjix,0.0208%
115. Twitstat Mobile,0.02%
116. TwitterIrcGateway,0.0198%
117. Viigo,0.0188%
118. EventBox,0.0186%
119. TweetGenius,0.0184%
120. twitthat,0.0184%
121. blu,0.017%
122. TwInbox,0.0168%
123. Matt,0.0166%
124. TweetPhoto,0.0166%
125. buzztap,0.0166%
126. TweetGrid,0.016%
127. Bird Feeder,0.0158%
128. JTwitter,0.0158%
129. LiveTweeter,0.0156%
130. TwitThis,0.0152%
131. TypePad,0.0152%
132. Spymaster,0.0152%
133. Flickr,0.0152%

Mind boggling really isn’t it? (More on that later…)

And what is the best one? Is it simply the one used by the most people? Obviously it depends on for what purpose you are using it for, those just keeping in touch with friends will have far different requirements than those actively monitoring their brand’s reputation.

However, I’d be interested to know if you have a favourite Twitter application you use all the time?

My personal experience is that I swap and change all the time between a few different applications, but having said that I’m not surprised really…. as a total aside (read: stop reading here if you are just interested in the Twitter story), someone asked me the other day which arm I put first into the armhole when putting on a jacket - apparently it has something to do with which side of your brain is dominant and makes a huge difference if you ever have a stroke - and, I realised I use both…but I’m still not sure what that means if I do have a stroke? Best not to think about that…

But it does reminds me of a really interesting little test we posted ages ago which determines which side of your brain you think with: Creative or Practical - here’s the link to the old post - have a go it is pretty cool. And yes, in case you were wondering she turns a different way everytime I look at her…now my mind is truly boggled.

Twitter Sentiment Tracking

Posted on : 14-10-2009 | By : Paul Harrison | In : Social Media Monitoring, Twitter, social media audit

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Sometimes I forget that a lot of tools we’re aware of aren’t necessarily known to everyone, so I will try and make a point of remembering to post them up here.

Case in point was in Prague yesterday when I did a quick ‘Twitter sentiment snapshot’ of Virgin Atlantic using http://twitrratr.com/ on the big screen. As I turned round I noticed that everyone was taking note of the URL, so, well here it is.  The grab below is a snapshot of sentiment around Brizzly, the Twitter tool of the moment we’re using @ Carve.

Twitrratr is pretty simplistic but a fun / instant / free way of checking out the view of the Twitterati. Give it a go

fireshot-capture-067-brizzly-i-twitrratr-twitrratr_com_search_brizzly

Is digital now expected in a PR strategy?

Posted on : 08-10-2009 | By : Sarah Thomas | In : Carve Consulting Australia, Digital PR, Social Media Marketing, Twitter

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Only a miniscule 64 PR companies participated in the UK’s PR Week digital survey released yesterday which showed the majority of clients (83%) are now expecting a digital element to PR campaigns, but what was also interesting was the range of budgets for those highlighted as the best campaigns - they ranged from ‘no direct costs’ for the Henry VIII Twitter campaign using @IamHenryVIII to almost $300,000 for Cadbury’s Red Licquorice Allsorts love story using Facebook.

A panel of experts from agency and client side highlighted what they thought were some of the best UK digital campaigns here.

We’d love to hear your thoughts on how this compares here in Australia? Is digital now expected in a PR campaign or it still distanced from PR efforts?

Everyone in the world has heard about the best job in the world’ by Queensland Tourism but what do you think is the best digital PR campaign in Australia so far?

Tracking Twitter Trends

Posted on : 17-09-2009 | By : Paul Harrison | In : Twitter, social media audit

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There are loads of useful tools to help you track buzz, your brand / product conversations, competitors, etc on Twitter. One that’s definitely worth playing with is Trendistic

Below (it looks terrible small on the page but you get the idea) is a static embed showing the buzz following Derren Browns prediction of the lottery here in the UK last week. Notice how there is a regular low level buzz for “lottery” throughout the time period but it peaks hugely with the Derren Brown spike as people discussed the event for the draw on Wednesday night ( and “how he did it” - the second spike accompanying the follow up show on the Friday. )

Love to hear your feedback and see your graphs (usethe comment below and embed function on Tredistic

Moonfruit Twitter campaign: tracking the social buzz

Posted on : 17-09-2009 | By : Paul Harrison | In : Social Media Marketing, Social Media Monitoring, Twitter

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We were talking to a potential client yesterday about a b2c social campaign, and the Moonfruit Twitter campaign was one of the examples we discussed. This reminded me that at the time we did a quick social snapshot of the buzz the campaign generated, and thought it would be cool to share.

Full story here on mashable (under the title “Twitter Promotion done right” ) if you missed it. The basic premise was that if you tweeted #moonfruit, you had the chance to win one of 10 Macbooks. As you can see by the number of mentions (until Twitter somewhat contentiously pulled it as a trending topic, see Moonfruit’s own blog here ) this was -whatever your view on the rightness / wrongness - a very cute savvy campaign,  generating over 100,00 conversations (or at least, tweets)  over a couple of days.  The tag cloud, right, shows mentions for squarespace, who ran a similar, earlier campaign.

moonfruit-social-buzz1

‘Social media spectators’: nearly everyone you know who “doesn’t use Twitter”

Posted on : 26-08-2009 | By : Sarah Thomas | In : Carve Consulting Australia, Digital Engagement, Twitter

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Okay so these are US figures (from Forrester) but it is still pretty compelling: 3 out of 4 adults who use the internet fall into this ’spectator’ social media category - those who consume social media but don’t contribute. How many people do you know who don’t use the internet?

Even if your friends, colleagues, boss claim not to use Facebook or Twitter or LinkedIn, chances are they fall into this ’spectator’ category (watch videos, read blogs, customer ratings etc) which Shel Holtz looks at in his post, “Less than 20% of online adults don’t use social tools”, so over to him.

The NHS, social media and the rise of cyber-citizenship

Posted on : 13-08-2009 | By : Adelaide | In : Carve Consulting Blog, Corporate Social Networks, Twitter

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Anybody on Twitter will have noticed the huge #welovenhs debate over the last few days following the rather uncalled for attack by US Republicans, who were trying to bring down Obama’s healthcare reforms. If you want the whole story, the Guardian will tell you all you need to know in the article it published today.

As a French national, I certainly don’t think the NHS is in any way perfect (and nor is the French healthcare system by the way, for those of you who may think I’m partial!), but I must admit I am quite taken by how proudly the Brits on Twitter have responded to the attack. After all the United States have more than 45 million people with no health insurance at all: that’s nearly 16% of their whole population! Anyway, this isn’t what this post is about. I just wanted to draw attention to how social media is changing the way people are able to voice their reaction to an event. With the twittervese leading the charge, comments are flowing on news sites like the Guardian (see link above), and at least one Facebook group has been created so far. A proper demo of cyber-citizenship!