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La Poste delivers real-time customer service via Twitter

Posted on : 28-07-2010 | By : christophe | In : Carve Consulting Blog, Twitter

Tags: ,

Let’s say you just sent a DVD to one of your friends and would like to be informed about how this is going.
In addition to a classic phonecall or customer service website visit, you can now follow your mail journey on Twitter with La Poste.
The process is as innovative as it is simple. You simply send your reference number mentionning @suivi_avec_lisa and you will then be sent a Direct Message every time your mail’s status is updated.

Brilliant, right?

la-poste

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