The complaint, the compliment and your competitor + 7 other reasons to start listening to social media…today

I’ve just got back from an amazing (and enlightening) trip to London where I was lucky enough to receive a sneak preview of the new features coming soon to Radian6 (just one of the social media monitoring tools we use) which will make the interface super powerful for organisations. It made me realise just how [...]

5 must-read reputation management posts last week

Here are my picks of the best reads last week about things you should consider if you are responsible for your brand’s reputation online. Please note: A big hat tip to Gavin Heaton (or @servantofchaos) who provided the insipration for this post. His weekly “5 must read posts from last week” are great reading which [...]