This week we have a guest post written by Ashley Verrill from Software Advice. Ashley is a market analyst who has spent the last six years reporting and writing business news and strategy features. In this post, she talks about the future of the customer service department and the rise of self-service. Read on… Recruiting [...]
We have Harry with us for a couple of months and every week, he’ll be writing about his experiences during the week. This week got off to a slower than anticipated start…! After arriving to work in an extremely fragile state at 9.15am on Monday morning, this past week could really have only got better. [...]
This was the title of Chris Heffer’s Social Media Week talk yesterday. Being a Social Media Strategist, that sounded pretty appealing. The event was held in Facebook’s HQ in Soho, where we had to sign an NDA to “not steal any technology (we) are developing here”. Apart from a nice coffee machine and a motivational [...]
Business aligned Social Media Strategy design and implementation for B2B & B2C businesses, and for organisations as employers.
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Full management of social communities and social media reputation
Social Media Advisory: services to help organisations implement and manage social media strategies, follow best practice, monitor and report social conversations effectively.
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You might have heard of Jeremiah Owyang’s model, “The Five Ways Companies Organize for Social Business”. His framework presents and details 5 organisational models illustrating how companies structure their social media activity across the organisation. Summing it up broadly, here’s how it goes: The Organic model is where companies usually start from: multiple, uncoordinated and [...]
You probably already know it, the Carve team are a group of massive geeks who love to hang around on the internet to catch every social media related news story. They share it by email, by Twitter, by Facebook, but in the end it always stays in the office. So we’ve decided to share it [...]